Frequently asked questions

Find answers to common questions about Neutral Ground’s services, how the centre operates, and what to expect during your visits.

Neutral Ground is a safe, friendly place for parents and children who live apart to spend time together. The centre facilitates and supports arrangements which parents have already agreed, often with the help of a conciliation service, solicitors or the courts.

No, we have two separate entrances and staff to ensure you do not need to meet unless you wish to.

The Centre is staffed by trained volunteer workers including a volunteer co-ordinator. They work in small teams to provide experienced and co-ordinated support.

 Neutral Ground is open on Saturdays, 10am - 4pm for contact and handovers.

Neutral Ground is not open on Bank Holiday weekends or during Christmas and New Year.

Neutral Ground opened in 1993.

Yes, see the referrals page for more information.

Parents using Neutral Ground are responsible for their children’s behaviour and safety during the visit.

Tea, coffee, snacks including fresh fruit are available for a small charge. Parents are welcome to bring food or make food for their children in the kitchen at the centre.

Grandparents and other adults may also be involved in contact, if previously agreed.

Relationship breakdown between you and your partner should not affect your bond with your child. You still have an important part to play in the child's life. Finding a place that allows you as a non resident parent to be a parent can sometimes be hard. Child contact centres can provide this place.

The most important people in the Child Contact Centre are the children. We aim to create a warm, sociable atmosphere where you and your children can relax and enjoy yourselves. If you can't or don't want to see your ex-partner you don't have to. The centre has toys, games and books for children of all ages. Tea, coffee and other refreshments are provided. The Child Contact Centre is run by trained volunteers or staff who are impartial and do not take sides. They have all been through an enhanced DBS (Disclosure Barring Service) check.

At Neutral ground we are only able to provide supported contact and handover services. We do not provide supervised contact. For further information on supervised contact please visit www.naccc.org.uk

This video by The National Association of Child Contact Centres highlights the vital role that contact centres play in supporting separated families by offering safe, neutral spaces where children can maintain relationships with parents or guardians. It showcases the compassionate work of volunteers and staff in facilitating these connections, promoting understanding, and ensuring the well-being of children.

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